On Demand Transit buses provide service for select neighbourhoods, seniors’ residences and attractions across Edmonton.
On Demand Transit Overview
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Service Updates: June 21, 2026
Starting June 21, ETS will be removing conventional transit Route 522 from the Capilano and Gold Bar neighbourhoods. On Demand service will take riders to Capilano Transit Centre.
Twelve conventional bus stops in Capilano and Gold Bar used by Route 522 are being converted to On Demand Transit stops:
- 2522 - 65 Street and 106B Avenue (northbound)
- 2029 - 65 Street and 108 Avenue (northbound)
- 217 - 56 Street and 109 Avenue (eastbound)
- 2580 - 50 Street and 109 Avenue (eastbound)
- 2176 - 46 Street and 109 Avenue (southbound)
- 2446 - 46 Street and 107 Avenue (westbound)
- 2450 - 48 Street and 107 Avenue (southbound)
- 2399 - 50 Street and 106B Avenue (westbound)
- 2030 - 46 Street and 106 Avenue (eastbound)
- 2562 - 45 Street and 105A Avenue (southbound)
- 2140 - 45 Street and 104A Avenue (southbound)
- 2584- 45 Street and 103 Avenue (westbound)
Thorncliff will have a temporary On Demand Transit zone added for Valley Line West construction.
Hours of Service
Established and new neighbourhoods:
- Monday to Friday: 6am-10pm
- Saturday: 9am-7pm
- Sundays and holidays: 10am-6pm
Senior Residences:
- Monday to Friday: 7am-7pm
- Weekends and holidays: 9am-4pm
Note: Vehicles operate between these hours only. Rides cannot be booked if they would arrive or depart outside of service hours.
Notifications
Starting April 26, additional On Demand Transit stops will be added to the following neighbourhoods:
- Riverdale (to facilitate transfers from Riverdale to/from Routes 1A/B)
- #1173 - 89 Street and Rowland Road eastbound
- #1356 - 90 Street and Rowland Road westbound
- Ottewell (to facilitate transfers from Avonmore, Kenilworth and King Edward Park to/from Route 4)
- #22073 - 68 Street and 90 Avenue eastbound
- #2376 - Ottewell Road and 90 Avenue westbound
- On Demand Transit will move from Bay L (3712) to Bay G (2707) at Meadows Transit Centre.
- Starting November 30, new On Demand Transit stops will be added in the Aster and Tamarack neighbourhoods with service to Meadows Transit Centre and The Meadows Community Recreation Centre.
- Please note that Stop #33017 - 12 Street & Aster Boulevard (southbound) will be closed with the opening of the new stops.
- The following stops will be added:
- Stop #33011 - 12 Street & Aster Boulevard (eastbound)
- Stop #33033 - Aster Drive & Aster Boulevard (westbound)
- Stop #33034 - 12 Street & 23 Avenue (eastbound)
- Stop #33035 - 12 Street & 23 Avenue (westbound)Stop #33036 - Aster Drive & 17 Avenue
(northbound) - Stop #33012 - 12 Street & Aster Boulevard (westbound)
- Stop #33010 - 15 Street & 23 Avenue (southbound)
- Stop #3833 - Meadows Recreation Centre (northbound)
- On Demand Transit service is no longer available in West Jasper Place as Valley Line West construction has ended for the season, and Route 7 has returned to regular routing.
- Routes 910X, 918A, and 918B in Gariepy have resumed service. On Demand Transit is no longer required in this area.
- The detour for Route 914 in Aldergrove for Valley Line West construction concluded early and On Demand Transit is no longer required in this area.
Starting the week of September 15, Route 2 will begin to detour onto 107 Avenue due to the Wellington Bridge being replaced. This work is expected to finish in fall 2026 and will result in the full closure of 102 Avenue between Churchill Crescent and Wellington Crescent.
A temporary On Demand Transit (ODT) zone will be set up and riders will be able to book ODT trips that will take them from an existing Route 2 bus stop on 102 Avenue to either 142 Street or 124 Street. See information sheet for more details.
This temporary ODT service is an extension of the existing Downtown and Jasper Place “Seniors Residences” service, which runs from 7am-7pm on weekdays, and 9am-4pm on weekends and holidays.
Starting June 29, ETS will be removing conventional transit from the following neighbourhoods and replacing it with On Demand Transit:
- Riverdale with Churchill Square and City Centre as its transit hubs.
- Lendrum and Malmo will have Southgate Transit Centre as their transit hub.
- Belgravia and Windsor Park will have University Transit Centre as their transit hub.
Routes 109A/B is being rerouted closer to Rapperswill and Albany so the following On Demand Transit stops will be removed within these neighbourhoods:
- 6214 - 119 Street & 167 Avenue (westbound)
- 6410 - 138 Street & 167 Avenue (eastbound)
- 6416 - 123 Street & 167 Avenue (eastbound)
- 66182 - Albany Drive & 167 Avenue (westbound)
- 6719 - 123 Street & 167 Avenue (westbound)
- 6821 - 130 Street & 167 Avenue (eastbound)
The following On Demand Transit stops around the perimeter of the neighbourhoods will remain open:
- 6354 - 127 Street & 167 Avenue (eastbound)
- 6401 - 127 Street & 167 Avenue (westbound)
New On Demand Transit stops will be added to Aster (12 Street and Aster Boulevard), Celebration Church, Christcity Church, West Meadows Baptist Church and the Edmonton Association of the Deaf.
Baturyn
As part of the Baturyn Neighborhood and Alley Renewal Project, crews will be reconstructing the main corridor of 100 Street, 172 Avenue and 109 Street. Construction is anticipated to begin on April 27 and will last until the end of October 2025.
During this time, ETS will not be able to get traditional buses into this neighbourhood so an On Demand Transit area will be added to the northern part of Baturyn.
- Residents who live north of 169A/170 Avenue will have access to On Demand Transit service with Mary Butterworth School, Eaux Claires Transit Centre and Castle Downs Transit Centre as their designated transit hubs.
- Residents who live south of 169A/170 Avenue can access Routes 103/130X as they detour on Castle Downs Road NW. Five temporary stops will be added along Castle Downs Road (three eastbound, two westbound).
- During service hours, riders can book On Demand Transit trips in advance that will take them from a set pick-up/drop-off spot in their neighbourhood to a designated transit hub. These buses are accessible for riders with limited mobility and include child-friendly seats.
To book a trip, riders can phone the call centre, use the website, use an On Demand Transit service phone located in a transit hub or book through the Edmonton On Demand Transit app.
Keswick and Glenridding
Starting April 27, the neighbourhoods of Keswick and Glenridding will be moving to a hybrid transit model that uses both conventional and On Demand Transit service. Route 729, a brand new route, will provide weekday service to the Keswick and Glenridding neighbourhoods and give riders more consistent connection to Leger and Century Park transit centres.
Route 729 will operate during morning peak, midday, afternoon peak and evenings, Monday to Friday. Frequency of service will be every 20 minutes during peak hours and every 30 minutes during the midday and evenings.
On Demand Transit service will continue to be available in both neighbourhoods on Saturdays and Sundays. ETS will continue to provide residents living in the Keswick on the River community On Demand Transit service through the full week.
Other changes:
On Demand Transit service will be added to Industrial Heights and Rampart Industrial.
- Belvedere and Coliseum Transit Centres will be the transit hubs for Industrial Heights. Stops have been added at 66 Street and 124 Avenue Southbound and 66 Street and 124 Avenue Northbound.
- Castle Downs/Eaux Claires will be the transit hub for Rampart Industrial. Stops have been added at 142 Street and 157 Avenue Westbound and 144 Street and 157 Avenue Eastbound.
On Demand Transit service is also being added to the Stewart Greens neighbourhood with Lewis Farms Transit Centre as the hub.
- Bus stops will be added at Lewis Greens Drive and 99B Avenue (#88047/#88046) and Lewis Greens Drive and 99 Avenue (#88346/#88347)
A new additional hub is being added to the Downtown Seniors Zone at 116 Street and 105 Avenue and will replace the hub at Jasper Avenue and 116 Street to help connect riders with both Routes 7 and 902.
On Demand Transit will no longer be available in the Klarvatten and Schonsee neighbourhoods. Route 122 is being rerouted to better serve the higher-density residential and commercial areas along 167 Avenue and 82 Street.
Additional stops have been added - northbound, eastbound and southbound - at 111 Street and Blackburn Drive SW for the Blackburne and Blackmud Creek neighbourhoods.
If you’re travelling to Fort Edmonton Park, book a trip from South Campus/Fort Edmonton Park Transit Centre.
On Demand Transit Options and Transit Hubs Look up Tool
Please note: When riders book a trip, they will be provided a couple of trip options. Once their request to book a trip is received, they can expect to wait up to 30 minutes to be picked up. They will also be given time to meet the shuttle at a designated location.
Frequently Asked Questions
You do not pay a fare when you board an On Demand Transit vehicle. Instead, you pay a standard fare when you transfer between On Demand Transit and regular service at a transit hub.
Accounts will be reviewed based on:
- High no-show rate (failing to board your ride without prior cancellation)
- No-showing three or more times in your last 10 consecutive booked rides
- High late cancellation rate (cancelling less than 20 minutes prior to boarding)
- Cancelling three or more times in your last 10 consecutive booked rides
When an account is under review we will first contact the rider to get a better understanding of the situation, provide trip planning tips as required, and issue a warning.
If the issue continues, Edmonton Transit may suspend the account.
If you can’t make a trip, make sure you cancel at least 20 minutes prior to boarding versus keeping the trip and not showing up. Consider booking your trip when you are close to the On Demand Transit pick up location.
- Morning peak hours are considered 6-9am, Monday to Friday
- Afternoon peak hours are considered 3-6pm, Monday to Friday
- Midday off peak hours are 9am-3pm, Monday to Friday
- Evening off peak hours are 6-10pm, Monday to Friday
- Saturday off peak hours are 9am-7pm
- Sunday and Holiday off peak hours are 10am-6pm
Your compliments or concerns can be reported directly to the On Demand Transit contractor (PWTransit Canada) by contacting them through the app, or by phoning the call centre at 780-496-2400.
- If the original shuttle assigned to pick you up is running late for whatever reason (for example, traffic and weather conditions), the On Demand Transit software may assign a closer shuttle to come pick you up
- Whenever a new shuttle is assigned to pick you up, you will receive a text message notification or push notification from the On Demand Transit app
- If you booked your trip through the On Demand Transit call centre, the driver of the shuttle will confirm your first name to make sure you are boarding the correct vehicle
Every shuttle is assigned to pick up riders in a specific order. To maintain estimated arrival times, drivers will follow instructions provided to them by the On Demand Transit software.
- Many transit hubs serve more than one neighbourhood. A shuttle arriving at a transit hub may be picking up a rider going to a different neighbourhood than yours.
- Check the shuttle ID number provided to you when you booked your trip.
- Drivers will confirm your first name when you board the shuttle to make sure you are on the correct vehicle. If your original shuttle is running late, you may be assigned a new shuttle
- Every driver has a tablet with a list of riders they are picking up. To ensure the correct riders are on board, drivers will greet everyone by first name.
- Drivers will greet you by the first name you enter when you create your account or book your trip. If you are not comfortable using your real name, you can use a different name when you create your account or book your trip on the phone.
- Due to technical challenges, Transit app isn’t able to show On Demand trips going to/from South Campus at this time. Transit app is aware of the issue and is investigating potential solutions.
- If you need to access South Campus via On Demand Transit, you can book trips using the Edmonton On Demand Transit app. When you arrive at South Campus, Transit app can help you plan the remainder of your journey.
Yes, provided that food and beverages are in containers designed for travel and under the control of the rider.
- You can bring luggage or grocery bags on board, but they cannot be placed on seats if other passengers require them. Due to limited space onboard, luggage or large items must fit on a rider's lap.
You are responsible for loading/unloading your belongings. - Accredited service dogs do not need to be in a carrier, but should have an appropriate harness and lead. Small pets are allowed in an enclosed carrier, which must fit at the rider's feet. There is no cost for service dogs or pets.
- There are no bike racks on vehicles or storage space on board for a regular bicycle.
Contact Us
On Demand Transit Call Centre
Phone 780-496-2400 | TTY 780-944-5505