Please choose between the following three options:
Skip to main menu Skip to site search Continue to current page menu and contentMain page content begins here
The City of Edmonton is committed to ensuring that Edmontonians who are Deaf or Hard of Hearing enjoy access to City services and events.
The City has a centralized process to access communication services and technologies that will help members of the community who are Deaf or hard of hearing to participate in registered recreation programs at city facilities.
Accessible communication supports can include:
The City will make best efforts to coordinate the service you are requesting based upon the availability of services/service providers. To help us in finding the best possible accessibility service, please submit your request at least 10 business days prior to the start of a registered recreation program.
To make a request, you need to be registered in a recreation program that the City of Edmonton offers. If you need assistance registering, please contact myaccount@edmonton.ca.
Pre-approval for Accessible Communication services can be requested in advance of registration for recreation programs by providing course details (Names, ID Number and specific dates for programs listed on Move Learn Play) in the Accessible Communications application request form.
Note: confirmation of pre-approval does not guarantee a space in the recreation program.
The City will book all providers of services and/or equipment, using a list of approved providers.
You are free to hire, or bring with you, your own interpreters but the City does not cover costs associated with those individuals.
You will need to request services by filling out the application form, calling 311 or visiting a recreation centre.
American Sign Language (ASL) is the primary sign language used in Canada and the United States. ASL interpreters can be booked by request for City of Edmonton meetings and events.
When Real Time Captioning service is requested for an event or meeting, a captionist generates a transcript of the proceeding that appears on a screen or monitor for people to read as the event or meeting progresses.
The time delay between the speech and the appearance of the typed text is generally less than two seconds and allows readers to fully participate in the proceedings. Captioning also provides the secondary benefit of providing an electronic record of the proceedings.
The Real Time Captioning is effective for the deaf or hard of hearing, but also for people with certain types of learning disabilities and individuals whose first language is not English.
All public Council and Committee meetings held in Council Chambers and the River Valley
Room will have Real Time Captioning provided:
Captioning can be turned on or off based on your preference. To do this, click on the 3 dots in the bottom right-hand corner of the live stream. The location of the captions (when you turn them on) varies depending on the media player used by the browser.
See captioning service example
CaptionCast (a browser-based application) is also available and streams live captioning (text only) to smartphones, tablets, and any other device that has a connection and a browser.
To access this service, search for CaptionCast in your browser and select CaptionCast Display or visit their website directly.
Note: this is not for meetings and events where the service is regularly scheduled.
Please call 311 to request ASL and Real Time Captioning Services. You will need to provide the following information:
Two weeks notice is required when requesting these services.
Contact 311 for this service. Two weeks notice is required when requesting these services.
Hearing loop technology and counter loops are available at:
A portable hearing loop may also be requested.
Citizens attending functions at City Hall can request to use the Assisted Listening Device. The system is patched into City Hall's sound system, transmitting sound signals through infrared to special headphones worn by hard of hearing users.
This system is available in Council Chamber. A portable system is available in other City Hall rooms upon request.
The City of Edmonton has a computer-based system that allows TTY users to communicate with more City of Edmonton employees. This computer system replaces physical TTY machines with computer hardware and software that "rings" an employee's computer.
Edmontonians requiring other alternative communications services are asked to contact 311.
| Online | Contact 311 Online |
|---|
If you are calling from outside of Edmonton: 780-442-5311
| Phone | 311 |
|---|---|
| TTY | 711 |
