311 is Edmonton’s non-emergency contact for City government information and services, and provides residents, businesses and visitors with a central point of contact for their city needs.
Connect with 311 online, via the 311 app on your mobile device or by speaking with an agent.
311 App Upgrade
On July 14, 2026, the City of Edmonton's 311 app and web portal will be updated. This update will allow for easier communication with Edmontonians, along with many other great features.
If your mobile device updates automatically, the upgraded 311 app will be automatically downloaded. (Otherwise, simply download from the App Store - iOS Android)
311 Online
Report concerns with City services: road, sidewalk and bike lane maintenance; transit concerns; streetlight and traffic light outages; litter or graffiti; park and trees maintenance; parking and more.
311 Service Requests
More About City Service Requests
Bylaw Complaints Process
Street Sweeping
Snow Clearing Service Levels
Check Your Status
Legend
Submitted: received; a service request is being created.
Open / In Process logged and assigned to the relevant City department for action.
Closed means one of the following:
- The problem has been fixed.
- The question, concern or complaint has been addressed or answered.
- An existing request covers this location (use the reference number in the "related ticket field" to monitor progress).
- Insufficient details were provided and we couldn't reach you.
- The request falls outside City service scope.
Next Steps
Review your submission details for specific outcome information. If your request was closed but doesn't meet these criteria, or if you need more details, please call 311.
Related Ticket Number signifies a duplicate request. The newer request is typically closed or marked as duplicate, and the City proceeds with resolving the concern. To check the status, use the related ticket number.
The estimated time for resolution. Seasonal factors may lead to longer service timelines. However, resolution could occur sooner if conditions are favourable.
If the specified timeline has passed and the issue is unresolved, contact 311.
All requests raised to 311, including the details of each request and an update of the status, can be found on:
Emergencies - Call 911
For life-threatening emergency assistance, fire, ambulance or police, please call 911.
Non-emergency law enforcement-related services
Call 780-423-4567 or #377 (mobile devices within city limits).
See Contact Edmonton Police Services for more.
Services Outside of 311
The following contacts are not part of 311 services.
| Service | Phone |
|---|---|
| ARC Transit | 1-888-302-0001 |
| ATCO Electric | 1-800-668-2248 |
| ATCO Gas | 780-424-5222 |
| BusLink | 780-496-1600 |
| DATS | 780-496-4567 |
| EPCOR | 780-412-4000 |
| HotSpot Parking | 1-855-712-5888 |
| Service Alberta | 780-310-0000 |
| TELUS | 780-310-2255 |
| The Support Network | 211 |
| Transit Watch | 780-442-4900 |
Call 311 between 7am and 7pm, Monday - Saturday
(closed Sundays and statutory holidays*)
Outside Edmonton: 780-442-5311
TTY services: 711
*Closed: New Year's Day, Family Day, Good Friday, Easter Monday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Truth and Reconciliation Day, Thanksgiving, Remembrance Day, Boxing Day, Christmas Day.
Closed days in lieu for stats on Sundays.
After Hours
If you encounter urgent bylaw matters or public safety concerns outside of regular hours, call 311 and select from the options available.
Language Translation
Non-English-speaking callers may request help from an interpreter. Our interpretive service offers help in more than 180 languages.
If you reported a concern to 311 that requires further review, please contact our Service Experience Team.