HotSpot Parking App

Pay for EPark parking with the HotSpot Mobile App

If you haven’t parked using an app before, we made it easy and convenient for your first time. The new app for EPark, powered by HotSpot Parking, comes with features many customers have asked for in their parking app, including a pay-as-you-go format.

Funds over $25 from deactivated MyEPark accounts have been transferred over to HotSpot and will be available as a parking credit. All users who had funds transferred have received an email with instructions to set up their accounts. You must have a HotSpot account to use the parking credit.

Make sure to use the email address associated with your former MyEPark account
If you already have a HotSpot account, make sure the location setting in your account is set to Edmonton for the parking credit to appear
If you do not have a HotSpot account, you can open one by downloading the app or visiting HotSpot, choose New User?

If you do not see a parking credit or have other difficulties opening or managing a HotSpot account, contact them by email at support@htsp.ca or call 1-855-712-5888.

Frequently Asked Questions

What are the main differences between the HotSpot app and the previous app?

The new app powered by HotSpot allows users to pay as they go, compared to the previous app where users could only pay for parking through a funding account. Overall, many users in other cities that used HotSpot reported the design was easy to understand and first-time app users were able to quickly learn how to use it.

Users will be able apply for monthly or residential parking permits through the app. This simplifies the application process and eliminates paper tags for vehicle dashboards that could be lost or damaged.

Why was a new parking app introduced to EPark?

The new app powered by HotSpot Parking is intended to simplify mobile payments and to enhance customer experience with parking across the city. We gathered customer feedback on what application features worked and what needed to be improved, and the new app has many of the improvements customers requested.

How do I obtain my funds from my closed MyEPark account, if they are over $25?

If you had funds over $25 when your MyEPark account was deactivated in April 2024, they will have been transferred over to HotSpot and are now available as a parking credit. You must have a HotSpot account to use the parking credit.

Make sure to use the same email address associated with your former MyEPark account
If you already have a HotSpot account, make sure the location setting in your account is set to Edmonton for the parking credit to appear
If you do not have a HotSpot account, you can open one by downloading the app or visiting HotSpot, choose New User?

Contact HotSpot if you do not see a parking credit or have other difficulties opening or managing a HotSpot account.

Can I request a refund from my closed MyEPark account?

Yes, you can request a refund on your existing balance from a deactivated account through Request an EPark Refund until June 30, 2024.

Due to high volume, some refund requests may take longer to process. If your request is over three weeks old and you want to know its status, please send a follow-up inquiry that includes the request reference number from your original request to epark@edmonton.ca.

Do I have to download the new app to use EPark?

No. Use of the app is encouraged for convenience, but is not mandatory. You can pay for EPark using the existing EPark machines through HotSpot’s FastTap, or pay online. With FastTap, customers can scan the QR code posted on a decal on the front of on EPark machines to link up to a mobile pay site without needing an account.

Where can I find customer service for the new app?

You can contact HotSpot’s 24/7 customer service by email at support@htsp.ca or toll-free at 1 (855) 712-5888.

Are there service fees or subscriptions with the new app?

No. All costs will be covered by current EPark rates and customers will not see additional charges or fees.

HotSpot Customer Support

Email	support@htsp.ca
Phone	1-855-712-5888

support@htsp.ca

Phone

1-855-712-5888

EPark

Telephone	In Edmonton: 311 Outside Edmonton: 780-442-5311
Online	Contact 311 Online
TTY	780-944-5555
Email	epark@edmonton.ca

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