- Starting on April 29, customers with $25 or more in their account will have their account transferred to the HotSpot system and will be notified when this is complete
- Customers who have less than $25 in their account can use the form below to request a refund
Please complete the following form to request an EPark refund.
Parking Services - EPark Refund Policy
City of Edmonton - Parking Services reserves the right to deny any refund request.
EPark Account Transfers and Closures
Refund Requests
- Requests for refunds must be made through the Refund Request form
- Please contact 311 if you require assistance in completing the form
- EPark pay machine coin refunds will be provided in the form of a pay code that can be entered into the EPark pay machine
- Refunds for credit card payments originally made at an EPark machine will be processed back to the original credit card
Refunds on MyEpark App
- The MyEPark app has been deactivated and accounts with $25 or more are being transitioned to the new app
- Users who had less than $25 in their account can request a refund before June 30, 2024
- Due to significant volume, refund requests may take longer to process
- Users who require account activity reports can use the Request an EPark Refund form, which enables them to enter a phone number, licence number and/or user ID that can be used to find their account and fulfill their request
- Users who have an outstanding request that is more than three weeks old can send a follow up inquiry with the original reference number to epark@edmonton.ca