Have a question about permits or licenses? Contact us by email, or phone or book an in-person, virtual or telephone appointment.
For other appointment types, visit Edmonton Service Centre.
Changes to Walk-In Services
As of June 3, 2024, walk-in inquiries for permit and licensing services are no longer available at the Edmonton Service Centre.
Contact Options
| Contact Type | When to Use | Typical Response Time |
|---|---|---|
|
2-3 business days | |
| Phone |
|
Basic questions: Same day Technical questions: 2-4 business days |
| Appointment (in-person, virtual or phone) |
|
Residential homes and commercial buildings: All other appointments: 1-2 business days |
Appointment Types
To contact us by phone, please call 311 (outside Edmonton 780-442-5311) for all appointment types.
Residential Homes
Zoning and Building Codes questions:
- Home renovations without a business
- Row houses with up to 4 units
| Email Residential Homes Team |
| Book Residential Homes Appointment |
Commercial Buildings
Zoning and Building Codes questions:
- Child Care in a home
- Apartments
- Row houses with 5 or more units
| Email Commercial Buildings Team |
| Book Commercial Buildings Appointment |
Business Licences and Vehicle for Hire Licences
- Business licence inquiries
- Vehicle for hire licence inquiries (taxi or rideshare)
| Email Licensing Team |
| Book Licensing Appointment |
Electrical
- Wiring changes
- Solar panels
- Geothermal systems
| Email Electrical Team |
| Book Electrical Appointment |
Plumbing and Gas
- Furnace replacement
- Plumbing changes
- Gas line changes
| Email Plumbing & Gas Team |
| Book Plumbing & Gas Appointment |
Heating, Ventilation and Air Conditioning (HVAC)
- Geothermal systems
- Ventilation changes
| Email HVAC Team |
| Book HVAC Appointment |
Questions About the Status of Your Application?
See the Application Review Times or Building Permit Application Queue Times to view timelines for an application to be assigned to a file reviewer.
Check the application system to contact the file reviewer.