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The City of Edmonton wants to make sure everyone travelling around the Edmonton region in a vehicle for hire is travelling safely.
The City of Edmonton is committed to overseeing the vehicle-for-hire services operated in the City. The Vehicle for Hire unit ensures safety, accessibility, and consumer protection for Edmontonians who use vehicle for hire services.
There are different types of vehicles for hire operating in Edmonton, and each type is regulated differently. The following summarizes the identifications of different types of vehicles and some characteristics.
Transportation Network Vehicles (TNVs) and Private Transportation Providers (PTPs, individual operators) do not have specialized plates but PTPs must display their trade dress (specific design or markings) and sticker issued by the City. Passengers have a responsibility to notify the dispatchers about specific accommodations for the ride.
Vehicle for Hire Limousine Plate
A City of Edmonton Vehicle for Hire licence sticker
Vehicle for Hire Shuttle Plate
Standard City of Edmonton Taxi Plate
City of Edmonton Accessible Taxi Plate
There are two ways to find a ride:
Only taxis and accessible taxis can be hailed or flagged from the street in Edmonton. Other vehicles for hire, including rideshare vehicles, are not allowed to accept service requests from street hailing under the Vehicle for Hire Bylaw.
Trips with rideshare vehicles, private transportation providers, limousines, and shuttles must be requested in advance—usually by phone, website, or a mobile app. You can also request a ride in a taxi or accessible taxi in advance.
For accessible transportation services, a number of different transportation services are available for pre-booking:
When booking a service, specify that you will need an accessible vehicle and provide details on the service needs you have, such as:
Note:
When having a ride in a taxi, rideshare, limo, shuttle, or private transportation vehicle, always remember to SCAN:
Fares for taxis, accessible taxis, private transportation providers and transportation network vehicles are regulated by Vehicle for Hire Bylaw 17400.
Up to the first 135 meters:
Upon arrival, without prior notice:
*Per the Vehicle For Hire Bylaw 17400 , no additional fees can be added to Taxi and Accessible Taxi rates
$3.50
At the discretion of the service provider. Request a fare estimate when booking your ride.
Upon arrival, without prior notice: $3.50
Must charge either the rates listed in the Taxis and Accessible Taxis details, or the rate stated in the flat rate Edmonton International Airport fare map , whichever is less.
Request an estimate when booking your ride.
If you wish to share a Vehicle for Hire experience with the City, you can do so by calling 311, or 780-442-5311 if outside of Edmonton.
In the unfortunate situation where you have a negative experience with a Vehicle for Hire, the following steps show how the complaint process works.
When an incident occurs, a passenger can submit a complaint to the City through 311 for further investigation.
The vehicle-for-hire unit in the City has the authority to investigate and enforce topics covered in the Vehicle for Hire Bylaw, including:
The City does not have jurisdiction over:
If you are unsure as to whether the issue is a concern for the City or the company, please feel free to move to Step 2, as the City will review and provide any necessary direction.
311 is Edmonton’s non-emergency contact for information and services and can be used to file a complaint for incidents involving the vehicle-for-hire industry.
Please file your complaint in a timely fashion, so as to assist in the investigation. Your phone number might be collected to follow up with you.
The City’s Vehicle for Hire team cannot follow up on complaints lodged solely through social media. A formal complaint through 311 must be made for an investigation to occur.
Provide as much information as you can to the 311 agent from the list below to help in the investigation:
If the complaint has been substantiated and falls within the jurisdiction of the City, a file will be created and assigned to the Vehicle for Hire (VFH) Enforcement Team through their dispatch:
If your complaint is not within the City’s jurisdiction, the City will not be able to determine outcomes or solutions on such files.
The Vehicle for Hire enforcement team will investigate the complaint.
An officer may contact the complainant for additional information or to fill out a witness statement form.
The investigation* may include inspections, review of records and trips taken, review of photographs and video evidence and other information. Evidence is compiled and reviewed in its entirety.
*The complexity of the investigation will determine the time it takes to resolve the complaint.
The investigation will be concluded and enforcement action may or may not be taken based on the findings.
An officer may contact the complainant to discuss the outcome and answer any questions but the result may, or may not, be communicated, due to privacy and enforcement reasons.
Read the summer/fall 2024 Vehicle for Hire Newsletter
Read the spring 2024 Vehicle for Hire Newsletter
Read the December 2023 Vehicle for Hire Newsletter
| Online | Contact 311 Online |
|---|
If you are calling from outside of Edmonton: 780-442-5311
| Phone | 311 |
|---|---|
| TTY | 711 |