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Be advised there is water leaking into the P3 level of the Stanley A. Milner Library Parkade. The level is still open and efforts are underway to clear out the water. The City apologizes for the inconvenience.
EPark allows customers to pay for City-managed parking stalls by mobile device, online or by using an EPark machine.
The HotSpot App is now available for EPark. Visit Google Play or the App Store to download the app. Make sure your location is set to Edmonton in the app.
Rogers Place event rates apply when there is a Rogers Place event with an expected attendance of over 5,000 people. This applies to stalls from 97 Street to 109 Street and Jasper Avenue to 107 Avenue, and to the City Hall Parkade.
During these events, on-street rates vary from $3.50 - $4.50 per hour and parkade rates are $5.00/hour.
You can pay for your parking session using the HotSpot FastTap service or with cash (coins), credit card, or prepaid credit card*.
If using HotSpot FastTap:
Note: Debit cards are not currently accepted.
You do not need to display a ticket on your dashboard once payment is accepted and your session is active.
* Pre-paid credit cards must be registered prior to the transaction.
You can pay online if you are not near a machine. You will need to enter a zone number when starting a parking session online. See the EPark Zone map to find the zone number for the location you plan to park.
The HotSpot Parking app is now available to pay for EPark, which can be downloaded from Google Play or the App Store.
Any unused time from a parking session - whether paid via the HotSpot app, online, or at an EPark machine - is non-refundable. Refunds are no longer being issued for funds from the former EPark app, or for user error (such as entering the wrong zone number or license plate).
In the case of a technical error such as a duplicate payment while using the Hotspot App, FastTap, or the Online Payment Portal, please contact HotSpot Parking customer support.
Email: support@htsp.ca
Phone: 1-855-712-5888
Online: https://www.htsp.ca/contact
In the case of a technical error such as a duplicate payment when using an EPark machine, please contact EPark.
Email: epark@edmonton.ca
Phone: 311
Businesses or organizations can manage parking for their vehicle fleets or cover parking costs incurred by their staff through the course of their daily work. There are no subscriptions or fees with corporate accounts.
*You must register in Edmonton to prevent any membership costs.
Note: The yearly membership cost of $80 does not apply to Edmonton.
Contact support@htsp.ca if you wish to change administrators or delete an account.
No, separate parking administration emails are required for monthly and hourly parking corporate accounts. One email can only be used to create a single account, be it a user, city admin, bundle admin, corporate parking admin, or any other kind of HotSpot account
There is no formal park-a-friend feature in the HotSpot app, however under “Manage My Vehicles” users can add as many license plates as they wish.
Business areas must determine these conditions and apply them as required.
Parking administrators will have access to all parking history.
You can contact support@htsp.ca to delete your corporate account.
You can contact support@htsp.ca to change the Administrator.
No, please enable auto recharge to ensure there is sufficient funds in the wallet.
For questions about rates or parking issues.
| Telephone | In Edmonton: 311 Outside Edmonton: 780-442-5311 |
|---|---|
| Online | Contact 311 Online |
| TTY | 780-944-5555 |
| epark@edmonton.ca |
| support@htsp.ca | |
| Phone | 1-855-712-5888 |